Withdrawal & Refund Policy

If a student decides to withdraw, print and fax to 800-838-2581 or mail to Registrar, The National Graduate School of Quality Management, 186 Jones Road, Falmouth, MA  02540, the completed signed Withdrawal Request Form for withdrawal.  Electronic signatures will not be accepted.  The form is available on the NGS website under Information for Current Students and Student Services Links at http://www.ngs.edu/admissions-current-students/current-students/information-for-current-students/.

You will be notified by email once your withdrawal has been processed. If you have not received an email notice within 10 business days that your withdrawal has been processed, please contact the Registrar at 800-838-2580. The change of student status will be recorded in your student record. Your project sponsor will be notified by NGS of your change of status. If you have a Federal Stafford Loan, Veteran’s Benefits, and/or other entitlements, the change of status will be reported to appropriate agencies. You are financially responsible for the courses you have attended.

W grades are assigned for a course when a student withdraws from the program during a course (after the course has started but before the course end date). The length of time the student is enrolled shall be determined by the date on which the student notifies the college in writing with the Official Program Withdrawal Request Form that he or she is withdrawing. Refunds will be made within 30 days of receipt of such notice.

Tuition will be refunded at the rate of 100% if the student does not attend any portion of the first course, 90% if the student withdraws after the first meeting of the first course, 60% if the student withdraws after the second meeting of the first course, and 0% at the end of the course. A $150 administrative fee will be charged for students completing less than fifty (50%) percent of the course.

Refunds are issued to repay Stafford loans, The Department of Veteran’s Affairs, and Military Tuition Assistance and any other tuition subsidy before refunds are made to the student. (For students attending classes in Georgia or Florida, please see addenda for additional information.)

Textbooks are not covered by these refund policies.  Questions about the refund policy should be directed to the bursar at bursar@ngs.edu.