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The National Graduate School is widely experienced at achieving cost effective operational results and systemic change rapidly. Our faculty practitioners have demonstrated real-world results in a number of commercial and government organizations. Please contact us to find out how we can tailor individual course offerings to meet the particular needs of your organization.
For specific detailed information about the individual courses, please click on one of the following links:
QSM 770: Performance Based Management
QSM781: Systems Approach to Strategic Planning
QSM 747: Process Improvement and Team Dynamics
QSM 750: Master's Business Project I: Project Management
QSM840: Directed Readings (On-line Spanning Semester II)
QSM758: Benchmarking
SSM774: Six Sigma and the DMAIC Model
HSM700: QSM Principles and Applications in Homeland Security & Defense
QSM772: Financial Systems and Lean Accounting
QSM762: Master's Business Project II: Focused Analyses
QSM761: Global Quality Systems Applications in China & India
QSM766: Masters Business Project III: Assessment Results
*Curriculum Subject to Change Without Notice
QSM 770: Performance Based Management
Students gain a foundation to guide them through the remainder of the curriculum. The entire curriculum and purpose of each course is discussed. The linkage of the courses, the concepts of Baldrige Criteria and Performance Excellence, which is the underlying goals of the curriculum, are explained with models. Topics include an overview of quality-based systems management, process redesign, process mapping, project management, and contemporary applications. Teams of students complete an actual process improvement at a company or organization.
QSM 747: Process Improvement and Team Dynamics
A universal model for ways to evaluate and improve business processes is explained and practiced in this course, along with a variety of tools for data collection, idea management, and effective team dynamics. The methodologies, practices and tools learned will be used by students in the improvement efforts of their Master's Business Project.
Students learn and use contemporary team management techniques for reaching performance objectives and completing projects with tangible financial results. By forming teams within the class group, students apply the concepts and apply specific team tools such as affinity diagrams, Pareto charts, cause and effect diagrams, and root cause analysis.
QSM 750: Master's Business Project I: Project Management
Students, in partnership with a sponsoring organization, identify the process to be improved for their Master's Business Project. Specific projects are defined, the class instructor, acting as the "Practicum Supervisor", guides every project through the stages of definition, commitment from the sponsoring organizations and project planning. The tools and methods from the preceding courses come directly into use for each team's project.
QSM762: Master's Business Project II: Focused Analyses
This progress monitoring point for Practicum Supervisors ensures that students have understood and integrated into their Master's Business Projects the knowledge gained in the previous semesters of the program, such as Activity-Based Costing and Six Sigma Applications. Students demonstrate their familiarity with electronic databases and their readiness to implement tangible improvements.
QSM758: Benchmarking
Benchmarking discusses benchmarking strategies, presents benchmarking principles and leads students to make practical applications to their Master's Business Project. Topics include primary and secondary benchmarking and the contemporary practice of competitive intelligence gathering.
QSM840: Directed Readings (On-line Spanning Semester II)
The goal of Directed Readings is to ensure that student research regarding MBP Projects extends beyond the required reading in other courses, and to facilitate that extension through a flexible schedule that determines, with Supervisor approval, what research is helpful. The course format provides an electronically supervised but dynamically structured opportunity for students to expand knowledge about the intellectual and "best practices" contexts of specific Master's Business Projects.
QSM766: Masters Business Project III: Assessment Results
A faculty review ensures that the Master's Business Projects meet NGS requirements, students have demonstrated practical understanding of applied systems management and have achieved tangible financial results supported by statistical and financial analyses at their employer or sponsor.
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